Frequently Asked Questions

  • Because shipping rates vary based on the dimensions of the artwork and the delivery destination, we calculate costs individually. Please add your selections to the shopping cart and enter your address to view the specific shipping total.

  • Please note that international orders may be subject to import taxes and duties. These charges are determined by your local customs office and are the sole responsibility of the customer.

  • Most orders arrive within 14 days; however, depending on the nature of the artwork and the size of your shipment, please allow up to 21 business days for delivery.

  • Once your artwork has been dispatched from our studio, you will receive a confirmation email containing your DHL tracking code.

  • Please be advised that once an order is confirmed, it cannot be canceled. Any approved cancellations will be subject to a $30 handling fee, which will be deducted from your refund.

  • All orders are shipped internationally via DHL. Once your piece is carefully packed and dispatched, you will receive a tracking number to monitor your delivery in real time.

  • Please ensure you are available to receive your DHL delivery. If a shipment is returned to us because it was not collected or was refused, the customer remains responsible for all return shipping charges and associated processing fees.

  • Yes. To ensure maximum protection, each piece is housed in a heavy-duty, 5-layer corrugated cardboard box, complete with dedicated edge protectors and a secure layer of bubble wrap.

  • In the rare event of transit damage, we require immediate notification. Please document the damage with high-resolution photos—including the shipping box and the artwork itself—and email them to us within 48 hours. As all shipments are fully insured via DHL, this evidence is essential for us to process a replacement or insurance claim on your behalf.